How do I cancel an active emergency alert?
You can cancel or resolve an emergency via the Punch Rescue mobile app or web dashboard, which will subsequently reset the facility's Base Stations.
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Can we see which Raft triggered an emergency?
Yes. Each active and archived emergency in the Emergencies log includes the specific Raft that triggered the event. Since Rafts are not assigned to named staff members, the record shows the Raft's device name rather than a person's name. You can ...
Who gets notified when an emergency is declared?
This depends on your configuration. If your organization uses Rescue natively: Each emergency category has an Escalation Level setting: Set to Responders Only: only users with the Responder role receive the alert via push notification, SMS, and email ...
How Button Actions & Alert Levels Work
Rescue Cards have one button with three distinct press patterns. What each pattern does — which alert is triggered, who gets notified, and whether 911 is contacted — is configured per organization in the dashboard. The three press patterns Short ...
What do the lights on my Alert Station mean?
Alert Station LED colors during emergencies are fully customizable per organization via app.punchrescue.com. The colors you see depend on how your system is configured. To review your current color assignments, go to Settings > Configure > Notify ...
What is the difference between Test Mode and a Test Alert?
These are two different testing tools within the Dashboard, each with different scopes. Test Alert: Accessed from the gear icon on any individual Alert Station. Activates that device's audible alarm and strobes locally as if a real emergency were ...