Every Rescue Card should be assigned to a specific named staff member before it is distributed. An unassigned Card that triggers an emergency cannot tell responders who pressed it or provide accurate location data tied to a person.

There are two ways to assign a Card: BLE Connect (Bluetooth) and QR Connect.

Assigning a Card using BLE Connect

1. Open the Rescue Mobile app and sign in as an administrator
2. Go to Devices and select the Card you want to assign
3. Tap Assign User and select the staff member from your user list — or create a new user on the spot
4. Confirm the Card now shows the staff member's name under Devices in the dashboard

Assigning a Card using QR Connect

Use this method when the staff member is not present during setup, or when distributing Cards to a large group.

1. Go to the staff member's user profile in the dashboard
2. Have the staff member scan the QR code on the back of the device using the Rescue Mobile app 
3. The Card is linked to their account automatically

Updating a Card assignment

If a staff member leaves or changes roles, go to Devices, select their Card, and update the assigned user before reissuing it. The previous assignment clears immediately.

Never redistribute a Card without updating the assignment first. If an emergency is triggered, responders will see the previous person's name rather than the actual carrier.

What staff can see after their Card is assigned

Once a Card is assigned, the staff member can log into the Rescue Mobile app and:

• See their assigned Card and its current reported location on the 3D map
• Update their display name in the app
• View and update their contact information

Encourage all Card-carrying staff to download the app, log in, and confirm they can see their assigned Card before their first shift. This also ensures they are set up to receive emergency notifications if they are assigned the Responder role.