Provisioning Repeaters via the App
Repeaters must be provisioned to your facility's Wi-Fi network before they can come online. This is done through the Rescue Mobile app using Bluetooth. You will need to be physically near each Repeater during setup.
This task requires an administrator account. Standard user accounts cannot provision hardware.
Before you start
- Confirm Bluetooth is enabled on your phone
- Confirm you know your facility's Wi-Fi network name (SSID) and password
- Confirm each Repeater is plugged into a working wall outlet. The bottom LED should glow solid Blue, indicating it is powered on and waiting to be provisioned
Provisioning a Repeater
- Open the Rescue Mobile app and sign in as an administrator
- Go to Devices > Find Device > Connect via Bluetooth
- Select the Repeater from the nearby devices list
- Select your facility's Wi-Fi network, enter the password, and tap Provision
- Wait for the bottom LED to turn White — this confirms the Repeater is fully connected and operational
Provision Repeaters one at a time and confirm each reaches White before moving to the next.
If a Repeater does not appear in the nearby devices list, double-press the small button on the back of the device. The LED will turn Aqua to confirm it has entered provisioning mode. Then return to the app and try again.
Re-provisioning after a Wi-Fi password change
If your facility's Wi-Fi password changes, any Repeater connected to that network will go offline and need to be re-provisioned with the new credentials. Follow the same steps above — select the affected Repeater, enter the new password, and tap Provision.
Before changing your facility's Wi-Fi password, plan to re-provision your Repeaters immediately after. Schedule the change during a time when the system is least critical.
Repeater still not connecting? See "Troubleshooting Your Repeaters" article.
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