If a device breaks, do we have to pay for a replacement?

If a device breaks, do we have to pay for a replacement?

No. Your Rescue subscription covers hardware replacements as needed. Punch Rescue will first attempt to resolve issues remotely via a reset or Over-the-Air (OTA) firmware update. If physical replacement is needed, Punch Rescue ships a replacement at its own expense, including shipping, for as long as your subscription is active. Contact support@punchrescue.com with your device ID and a description of the issue.

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