What support is included with my subscription?
Your subscription includes remote onboarding, training, technical support, and hardware replacements as needed.
Punch Rescue will first attempt to resolve hardware issues remotely via reset or OTA firmware update. If physical replacement is needed, Punch Rescue covers the cost of the replacement device and shipping for as long as your subscription is active.
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How do I contact support?
Email support@punchrescue.com for technical support, hardware issues, configuration questions, or training requests. You can also manage your system at app.punchrescue.com. Remote training sessions for new staff members are included in your ...
If a device breaks, do we have to pay for a replacement?
No. Your Rescue subscription covers hardware replacements as needed. Punch Rescue will first attempt to resolve issues remotely via a reset or Over-the-Air (OTA) firmware update. If physical replacement is needed, Punch Rescue ships a replacement at ...
Are Rafts assigned to specific lifeguards?
No. Rafts are not assigned to individual lifeguards. Any lifeguard can pick up any available Raft from the dock at the start of their shift. Only one person should wear a Raft at a time. If your team is sharing Rafts due to limited supply, contact ...
How do I add more devices to our system?
Contact support@punchrescue.com or your Success Manager to discuss adding devices to your subscription. For reference, current list pricing is: $65 per Card per year $135 per Repeater per year $800 per Alert Station per year. 911 Alert and the ...
How long does the Card battery last?
A fresh pair of CR2032 coin-cell batteries powers a Card for approximately 12-18 months under normal use. The dashboard monitors battery health for every Card in real time under Devices. CR2032 batteries are the organization's responsibility to ...