How long does the Card battery last?
A fresh pair of CR2032 coin-cell batteries powers a Card for approximately 12-18 months under normal use. The dashboard monitors battery health for every Card in real time under Devices. CR2032 batteries are the organization's responsibility to supply, so we recommend stocking a small quantity on-site. Device hardware failures are covered by your subscription.
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How long does the Raft battery last, and how do I charge it?
The Rescue Raft provides approximately 2 days of battery life per full charge. At the end of each shift, Rafts should be placed in the 4-slot USB-C charging station. The top LED blinks while charging and stops when the device is full. Make docking ...
What do the lights on my Rescue Card mean?
Card LEDs illuminate after a button press to confirm the action was received by the network. The color that flashes corresponds to the emergency category that action is mapped to — and since categories and their colors are configured per ...
What does "Fail" mean on a Card's emergency check in the dashboard?
A Fail status means the Card's most recent test press was not received by the Repeater network, either because the Card was out of range, the battery is low, or no test has been performed recently. Have the staff member perform a button press while ...
How do staff trigger an emergency with a Rescue Card?
Rescue Cards have three button actions. What each action does — which alert level it triggers, who gets notified, and whether 911 is contacted — is configured per organization in the dashboard under Settings > Configure > Rescue Actions. 1 press — ...
Do Repeaters have a backup battery?
Yes. Repeaters have an internal backup battery that lasts up to 72 hours during a power outage. Do not attempt to open the device, as there are no user-serviceable parts inside.