What does "Fail" mean on a Card's emergency check in the dashboard?
A Fail status means the Card's most recent test press was not received by the Repeater network, either because the Card was out of range, the battery is low, or no test has been performed recently. Have the staff member perform a button press while standing near a Repeater. If the status still shows Fail after a fresh press with good batteries, contact
support@punchrescue.com.
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What do the lights on my Rescue Card mean?
Card LEDs illuminate after a button press to confirm the action was received by the network. The color that flashes corresponds to the emergency category that action is mapped to — and since categories and their colors are configured per ...
How do staff trigger an emergency with a Rescue Card?
Rescue Cards have three button actions. What each action does — which alert level it triggers, who gets notified, and whether 911 is contacted — is configured per organization in the dashboard under Settings > Configure > Rescue Actions. 1 press — ...
Can multiple staff share a Card?
Each Card should be assigned to one specific named staff member. However, some organizations may assign a Card to a specific area with frequently rotating shifts, such as the Front Desk or Reception. If multiple people share a Card, when the Card ...
How long does the Card battery last?
A fresh pair of CR2032 coin-cell batteries powers a Card for approximately 12-18 months under normal use. The dashboard monitors battery health for every Card in real time under Devices. CR2032 batteries are the organization's responsibility to ...
How do I cancel an active emergency alert?
You can cancel or resolve an emergency via the Punch Rescue mobile app or web dashboard, which will subsequently reset the facility's Base Stations.