Can multiple staff share a Card?
Each Card should be assigned to one specific named staff member. However, some organizations may assign a Card to a specific area with frequently rotating shifts, such as the Front Desk or Reception. If multiple people share a Card, when the Card triggers an emergency, responders will not see a specific person's name but rather "Front Desk" or "Reception", depending on what you've named the Card. For full coverage, every staff member who needs protection should have their own Card. Contact
support@punchrescue.com to discuss adding Cards to your deployment.
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Assigning Cards to Staff
Every Card should be assigned to a specific named staff member before it is distributed. An unassigned Card that triggers an emergency cannot tell responders who pressed it. Never distribute a Card without completing the assignment first. There are ...
How do staff trigger an emergency with a Rescue Card?
Rescue Cards have three button actions. What each action does — which alert level it triggers, who gets notified, and whether 911 is contacted — is configured per organization in the dashboard under Settings > Configure > Rescue Actions. 1 press — ...
What should I do when a staff member leaves?
Go to Users in the dashboard and click the departing staff member's name. Select Remove User — their login credentials will no longer work and they will stop receiving notifications immediately. Before removing them, confirm at least one other ...
How do I add new staff to the system?
Go to app.punchrescue.com > Users > Add User. Enter their name, email address, and mobile phone number. Assign their role: Responder: For anyone who should receive emergency notifications User: For general Card carriers who are not designated ...
What does "Fail" mean on a Card's emergency check in the dashboard?
A Fail status means the Card's most recent test press was not received by the Repeater network, either because the Card was out of range, the battery is low, or no test has been performed recently. Have the staff member perform a button press while ...