What should I do when a staff member leaves?
Go to Users in the dashboard and click the departing staff member's name. Select Remove User — their login credentials will no longer work and they will stop receiving notifications immediately.
Before removing them, confirm at least one other administrator with full access remains on the account. Removing the only admin leaves the account without anyone able to manage it. If they were assigned a Rescue Card, reassign that Card to another staff member before or immediately after removing their account.
If your organization uses STOPit Notify, also update their responder assignment in the Notify admin console — both systems need to be updated.
Related Articles
Assigning Cards to Staff
Every Card should be assigned to a specific named staff member before it is distributed. An unassigned Card that triggers an emergency cannot tell responders who pressed it. Never distribute a Card without completing the assignment first. There are ...
Can multiple staff share a Card?
Each Card should be assigned to one specific named staff member. However, some organizations may assign a Card to a specific area with frequently rotating shifts, such as the Front Desk or Reception. If multiple people share a Card, when the Card ...
How do I add new staff to the system?
Go to app.punchrescue.com > Users > Add User. Enter their name, email address, and mobile phone number. Assign their role: Responder: For anyone who should receive emergency notifications User: For general Card carriers who are not designated ...
How do staff trigger an emergency with a Rescue Card?
Rescue Cards have three button actions. What each action does — which alert level it triggers, who gets notified, and whether 911 is contacted — is configured per organization in the dashboard under Settings > Configure > Rescue Actions. 1 press — ...
What compliance documentation does the system generate automatically?
The Rescue dashboard logs the following automatically: Button press tests — every button press by every staff member, timestamped and logged per device Test Mode drill events — every Test Mode activation, including which administrator triggered it, ...