Assigning Cards to Staff

Assigning Cards to Staff

Every Card should be assigned to a specific named staff member before it is distributed. An unassigned Card that triggers an emergency cannot tell responders who pressed it. Never distribute a Card without completing the assignment first.

There are two methods: BLE Connect (Bluetooth) and QR Connect. Both require an administrator account.

Assigning a Card using BLE Connect

  1. Open the Rescue Mobile app and sign in as an administrator
  2. Go to Devices and select the Card you want to assign
  3. Tap Assign User and select the staff member from your user list — or create a new user on the spot
  4. Hold your phone close to the Card; the app connects via Bluetooth and completes the assignment
  5. Confirm the Card now shows the staff member's name under Devices in the dashboard

Assigning a Card using QR Connect

  1. Go to the staff member's user profile in the dashboard
  2. Have the staff member open the Rescue Mobile app on their own phone and scan the QR code
  3. The Card links to their account automatically

Updating a Card assignment

If a staff member leaves or changes roles, go to Devices, select their Card, and reassign it to the new staff member before redistributing. The previous assignment clears immediately. If you simply remove the old assignment without assigning a new one, the Card becomes unassigned — do not distribute it in that state.

What staff can see after their Card is assigned

Once a Card is assigned, the staff member can log into the Rescue Mobile app and:

  • See their assigned Card and its current reported location on the 3D map
  • View and update their display name
  • View and update their contact information

Encourage all Card-carrying staff to download the app, log in, and confirm they can see their assigned Card before their first shift. This also ensures they are set up to receive emergency notifications if they are assigned the Responder role.

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