How do I contact support?
Email support@punchrescue.com for technical support, hardware issues, configuration questions, or training requests. You can also manage your system at app.punchrescue.com.
Remote training sessions for new staff members are included in your subscription. If you bring on new team members who need to be onboarded, contact support to schedule a session.
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What support is included with my subscription?
Your subscription includes remote onboarding, training, technical support, and hardware replacements as needed. Punch Rescue will first attempt to resolve hardware issues remotely via reset or OTA firmware update. If physical replacement is needed, ...
Are Rafts assigned to specific lifeguards?
No. Rafts are not assigned to individual lifeguards. Any lifeguard can pick up any available Raft from the dock at the start of their shift. Only one person should wear a Raft at a time. If your team is sharing Rafts due to limited supply, contact ...
How do I switch between locations if we have multiple facilities?
A location selector at the top of the dashboard lets you switch between all facilities linked to your organization's account. The entire dashboard updates to show data for the selected facility only. The same toggle is available in the Rescue Mobile ...
What happens if a device goes missing?
Check the Devices page to see when the device last sent a heartbeat, and check the Map page for its last reported location. A missing or lost device is handled differently from a hardware failure — contact support@punchrescue.com to discuss next ...
How do I add more devices to our system?
Contact support@punchrescue.com or your Success Manager to discuss adding devices to your subscription. For reference, current list pricing is: $65 per Card per year $135 per Repeater per year $800 per Alert Station per year. 911 Alert and the ...