Can I customize the names of my devices in the dashboard?
Yes. Every device can be renamed from the Devices page. Click the gear icon on any device row to open its settings panel and edit the name at the top. Save your changes. Renamed devices display their new name everywhere in the dashboard — on the Devices page, the Map, and in emergency logs. Descriptive names like "Front Desk Repeater" or "Pool Deck Alert Station" make it much easier to identify which device triggered an event at a glance.
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How do I add more devices to our system?
Contact support@punchrescue.com or your Success Manager to discuss adding devices to your subscription. For reference, current list pricing is: $65 per Card per year $135 per Repeater per year $800 per Alert Station per year. 911 Alert and the ...
Can I change the volume or duration of the Base Station alarm?
Yes. Administrators can customize the volume as well as the length of both the audible and visual alarms, directly within the app.punchrescue.com dashboard.
What does "Fail" mean on a Card's emergency check in the dashboard?
A Fail status means the Card's most recent test press was not received by the Repeater network, either because the Card was out of range, the battery is low, or no test has been performed recently. Have the staff member perform a button press while ...
How long does the Card battery last?
A fresh pair of CR2032 coin-cell batteries powers a Card for approximately 12-18 months under normal use. The dashboard monitors battery health for every Card in real time under Devices. CR2032 batteries are the organization's responsibility to ...
Can we see which Raft triggered an emergency?
Yes. Each active and archived emergency in the Emergencies log includes the specific Raft that triggered the event. Since Rafts are not assigned to named staff members, the record shows the Raft's device name rather than a person's name. You can ...