Your hardware arrives pre-configured. No dedicated IT team is required for installation. This article covers placement, physical setup, network requirements, and verification for both devices.

Before you start

Share the following IT requirements with your network team before installation day. The Alert Station will not come online without these in place:

• Port 443 must be open via TLS 1.2
• The Alert Station should have a DHCP reservation for a consistent local IP address
• The following domains must be whitelisted: punchrescue.com and particle.io

Install the Alert Station

Placement

Where you mount the Alert Station depends on your deployment type.

Card/Repeater deployments: Mount centrally — typically near a front office, main hallway, or staff hub. The Alert Station needs to be within range of at least one Repeater. Position it where its audible alarm and strobe will be seen and heard by the most staff.

Aquatics/Raft deployments: Mount near the pool — a main corridor or aquatics office — where its alarm and strobe are clearly visible to staff on the pool deck. The Alert Station needs to be within direct LoRa signal range of your Rafts.

For either deployment type: mount at least 5 feet high on a wall to maximize alarm visibility, strobe coverage, and signal reach. Higher is better where structurally feasible.

Power

Connect the Alert Station to an active Ethernet port supplying 30 Watts of Power over Ethernet (PoE). Standard Ethernet without PoE will not power the device. Once powered, the LED glows solid White — Ready Mode.

If the LED is Yellow after powering on, the Alert Station cannot reach the network. Work through the IT requirements above before proceeding.

Deploy and provision Repeaters

Placement

Plug each Repeater into a standard wall outlet using the provided USB-C adapter. For a Card deployment, place one in every major room or zone — classrooms, offices, hallways, waiting rooms, and common areas. The goal is full building coverage with no large gaps between Repeaters.

For outdoor coverage, Repeaters near windows or exterior walls can extend signal reach into parking lots, playgrounds, and courtyards.

Once plugged in, the bottom LED glows solid Blue — powered on and waiting to be provisioned to Wi-Fi.

Provisioning

Provision Repeaters one at a time using the Rescue Mobile app. Confirm each Repeater reaches a White LED before moving to the next.

1. Open the Rescue Mobile app on an iOS device and sign in as an administrator
2. Go to Devices > Find Device > Connect via Bluetooth
3. Select the Repeater from the nearby devices list
4. Select your facility's Wi-Fi network, enter the password, and tap Provision
5. Wait for the bottom LED to turn White — fully connected and operational

If a Repeater does not appear in the nearby devices list, double-press the small button on the back of the device. The LED turns Aqua to confirm it has entered provisioning mode. Then return to the app and try again. Make sure Bluetooth is enabled on your phone and that you are within a few feet of the Repeater.

Step 3: Verify everything is online

Log into app.punchrescue.com and go to Devices. Every Alert Station and Repeater should show Online with a green status indicator. If any device shows Offline, see the troubleshooting articles in this section.

Confirm each Alert Station shows Online and that its last heartbeat timestamp is recent. Confirm each Repeater shows a White LED physically and Online status in the dashboard.