The Alert Station is designed for resilience — with cellular failover and internal battery backup — but when something looks off, this article will help you diagnose and resolve it quickly.
Alert Station shows Offline in the dashboard
This is almost always a local network issue, not a hardware failure. Work through these in order:
punchrescue.com, and particle.io.If the above requirements are confirmed and the Base Station is still offline, use the following steps to isolate whether the issue is with your internal network or the device itself.
Try a different Ethernet port
Move it outdoors temporarily
Power cycle the device
Alert Station alarm won't stop after an emergency
The Alert Station likely lost its network connection at the moment of resolution and missed the reset signal. Go to Devices, click the gear icon on the Alert Station row, scroll to the red Test Alert section, and click Reset Alert. This manually returns it to Ready Mode.
If the Alert Station is not reachable in the dashboard, confirm it is back online first — check the LED and your network connection — then attempt the reset.
Alert Station alarm won't activate during a test
Go to Devices, click the gear icon on the Alert Station, and confirm it shows Online. Check the alert volume setting — it may be set very low. If the device is online and volume is correct but the alarm still does not sound, contact support@punchrescue.com.
Half the Alert Station LEDs are flashing with no active emergency
This means the Alert Station is running on internal backup battery and is not receiving PoE power from its Ethernet connection. Check that the Ethernet cable is firmly connected at both ends and that the switch port is actively supplying PoE. If the connection looks correct but the device is still on battery power, contact your IT team to verify the port's PoE status.
Cards or Rafts not reaching the Alert Station
If devices are showing poor signal or offline status — particularly in large facilities or areas with thick walls — the device may be at the edge of or outside the Alert Station's direct signal range.
For Raft-only deployments: adding Rescue Repeaters can significantly extend coverage. Contact support@punchrescue.com to discuss whether Repeaters would help your facility.
For Card deployments: check whether the nearest Repeater is online. If a Repeater is offline, Cards in that area lose their relay path to the Alert Station. Restore the Repeater first, then check Card status.
Still need help? Email support@punchrescue.com with the device name, a description of the LED behavior, and any error messages visible in the dashboard.