Repeaters extend your LoRa mesh network, power room-level location tracking, and flash strobe alerts during emergencies. They plug into standard wall outlets and require no hardwiring. Most Repeater issues are resolved by checking LED status and network credentials.

Repeater is Offline in the dashboard

Check the bottom status LED:

• Yellow: Trying to connect to Wi-Fi. Confirm the network is operational and credentials are correct. If your Wi-Fi password changed, re-provision the Repeater (2 presses on back button to enter provisioning mode).

• Blue: Powered on but not provisioned. Open the Rescue Mobile app and provision to your Wi-Fi network.

• Green: Connected to Wi-Fi but cannot reach backend. Confirm Port 443 is open and the two domains are whitelisted.

• LED completely off: No power. Check USB-C adapter and outlet. If the outlet is working but the LED is off, the Repeater's internal battery may also be depleted. Plug in and wait a few minutes.

Repeater showing Offline status

Check power first. If the LED is completely off, the Repeater is not receiving power. Confirm the USB-C adapter is firmly plugged into both the Repeater and a working wall outlet. Try a different outlet if needed.

Check the LED state.

• If the LED is Yellow, the Repeater has power but cannot connect to your Wi-Fi network. This usually means the saved Wi-Fi credentials are incorrect or the network is not available. Re-provision the Repeater using the Rescue Mobile app.
• If the LED is Green, the Repeater connected to Wi-Fi but cannot reach the backend servers. Check that your network allows outbound traffic on Port 443 and that punchrescue.com, rescuealert.io, and particle.io are not blocked.
• If the LED is White but the dashboard still shows Offline, wait a few minutes — it may still be syncing. If it does not come online within 5 minutes, try unplugging and replugging the Repeater.

Repeater went offline after a Wi-Fi password change

Repeaters connect to your facility's Wi-Fi directly. If the password changes, the Repeater will go offline and need to be re-provisioned with the new credentials.

Open the Punch Rescue Mobile app, go to Devices > Find Device > Connect via Bluetooth, select the affected Repeater, and enter the new Wi-Fi password to re-provision it. Repeat for each Repeater that is offline.

Before changing your facility's Wi-Fi password, plan to re-provision any Repeaters immediately after. Schedule the change during a time when the system is least critical — not during operational hours.

Repeater strobe not flashing during test

Confirm the Repeater's bottom LED is White (fully connected). If not, resolve the connectivity issue first, then retest. If the LED is White and the strobe still does not activate, contact support@punchrescue.com.

Repeater battery low warning

The Repeater has been unplugged and is on internal battery. Repeaters have an internal backup battery that lasts up to 72 hours during a power outage. Find the device and plug it back in. The battery recharges automatically once plugged in.

Repeaters have no user-serviceable parts inside. Do not attempt to open the device. Contact support@punchrescue.com for any hardware that fails to respond to the above steps. Replacement is covered by your subscription.