Most Raft issues are resolved by checking battery and charge status first. This article covers offline status, false alerts, missed alerts, and hardware issues.
Check the battery first. A depleted battery is the most common reason a Raft goes offline. Confirm the Raft was charged the previous night. Check the Devices page for its battery percentage. Anything below 20% should be charged before the shift begins.
If the battery is good but the Raft is still offline, place it on the dock and remove it again to reinitiate its connection. If the issue persists, confirm the Raft is within range of the Alert Station. In large buildings or areas with thick walls or metal fixtures, Rafts at the edges of your facility may have weaker connections.
If offline status continues despite good battery and proximity to the Alert Station, contact support@punchrescue.com.
The Raft LED is on top of the device only.
| LED State | Meaning |
|---|---|
| Red (flashing) | Active emergency — button pressed, water sensor triggered, or Fall Alert declared |
| Blinking (while docked) | Actively charging |
The Raft does not display other LED colors. Battery level, heartbeat, and connectivity status are visible in the dashboard at app.punchrescue.com. Raft LED behavior is not customizable.
False Water Alerts require both sides of the wearable to be submerged simultaneously — normal splashing should not trigger them. If you are seeing Water Alert false positives, inspect the water sensors for debris or corrosion and clean gently with a dry cloth.
False Fall Alerts are more common. The Fall Alert algorithm detects a rapid drop followed by a loss of signal. A lifeguard who walks quickly out of range of the Alert Station — particularly in a large facility — can inadvertently trigger this pattern. To reduce false Fall Alerts:
Go to Devices > gear icon on the Alert Station > Functions and reduce the Fall Sensitivity setting. For Alert Stations not located near a pool area, the sensitivity can be set to 0 to disable Fall Alert detection for that station.
If false alerts persist after adjusting sensitivity, contact support@punchrescue.com to discuss whether adding Rescue Repeaters would improve coverage and reduce false triggers.
Rafts must be clean and dry between submersions for the water sensors to function correctly. Check the sensor area for obstruction or buildup — rust or mineral deposits can prevent proper activation.
If you are seeing missed Water Alerts after cleaning the sensors, contact support@punchrescue.com.
Inspect the charging contacts on the Raft and the dock for debris or corrosion. Try a different slot in the 4-slot USB-C dock — one slot may have a loose connection. Confirm the USB-C cable and power source are working.
If the Raft fails to charge after trying a different dock slot and power source, contact support@punchrescue.com. Hardware replacement is covered by your subscription.
Check the Devices page to see when the Raft last sent a heartbeat and what signal strength it was showing at that point. This can help narrow down where it was last active. Check the dock, locker rooms, and areas where lifeguards typically end their shifts.
If the Raft cannot be located, contact support@punchrescue.com. A lost device is handled differently from a hardware failure — your Success Manager can advise on next steps and replacement options.
Confirm the Raft was on the dock long enough to charge. If the Raft has no power at all after a full charge cycle, inspect the charging contacts on both the Raft and dock for corrosion or debris and clean gently. Try a different dock slot and a different power source.
If the Raft still does not power on, contact support@punchrescue.com. Hardware replacement is covered by your subscription.
Still need help? Email support@punchrescue.com with the Raft's device name and a description of the issue. Include how long it has been charging and what the Devices page shows for its status.