What hardware does system include?
The Rescue ecosystem has four hardware components:
- Rescue Cards — lanyard-style panic buttons for general staff
- Rescue Rafts — wrist-worn wearables for lifeguards and aquatics staff
- Rescue Repeaters — mesh network extenders that also power room-level location tracking
- Rescue Alert Stations — central hubs that activate facility alarms and connect to the outside world
Not every customer has all four. Your deployment depends on your facility type and configuration.
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How do I add new staff to the system?
Go to app.punchrescue.com > Users > Add User. Enter their name, email address, and mobile phone number. Assign their role: Responder: For anyone who should receive emergency notifications User: For general Card carriers who are not designated ...
Does the system work if our Wi-Fi goes down?
Yes. Emergency signals travel over LoRa radio and do not require Wi-Fi. Repeaters have up to 72 hours of internal battery backup. The Alert Station automatically switches to cellular if its Ethernet connection fails. A Wi-Fi or power outage alone ...
Does the system work during a power outage?
Yes. Repeaters have up to 72 hours of integrated battery backup. The Alert Station has an internal backup battery lasting several hours and automatically switches to cellular if Ethernet fails. Cards and Rafts communicate via LoRa and are not ...
How do I add more devices to our system?
Contact support@punchrescue.com or your Success Manager to discuss adding devices to your subscription. For reference, current list pricing is: $65 per Card per year $135 per Repeater per year $800 per Alert Station per year. 911 Alert and the ...
What compliance documentation does the system generate automatically?
The Rescue dashboard logs the following automatically: Button press tests — every button press by every staff member, timestamped and logged per device Test Mode drill events — every Test Mode activation, including which administrator triggered it, ...