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How to Test Your Rescue Cards
Regular testing keeps staff familiar with their devices and gives administrators visibility into which Cards are online and in range across the facility. Punch Rescue makes testing fast, non-disruptive, and automatically documented. Individual Card ...
Is Rescue compliant with Alyssa's Law?
Yes. Rescue Cards are silent panic alarms that connect directly to law enforcement via RapidSOS, transmitting real-time room-level location data to 911 dispatch — the core requirements of Alyssa's Law. The system is also FERPA compliant for K-12 ...
How do I cancel an active emergency alert?
You can cancel or resolve an emergency via the Punch Rescue mobile app or web dashboard, which will subsequently reset the facility's Base Stations.
How is Card firmware updated?
Card firmware is updated Over-the-Air (OTA) and is managed by the Punch Rescue team on your behalf. You do not need to manually update Card firmware. If an update is available, Punch Rescue deploys it remotely and notifies you.
What support is included with my subscription?
Your subscription includes remote onboarding, training, technical support, and hardware replacements as needed. Punch Rescue will first attempt to resolve hardware issues remotely via reset or OTA firmware update. If physical replacement is needed, ...