The Users page is where you manage everyone with a Rescue account; adding staff, editing profiles, managing permissions, and bulk importing.
Responder: Receives emergency notifications via push alert, SMS, and email when an alert is declared. Assign to anyone who should respond to an emergency, like security staff, supervisors, and building managers.
User: Does not receive emergency notifications. Assign to anyone who needs dashboard access but does not need to receive alerts of emergencies.
Administrators can assign custom permission sets instead of standard roles:
Super Admin: All privileges, including the ability to make other users admins and change anyone's permissions.
Custom Admin: Choose any combination of Home, Devices, Emergencies, Users, Maps, Settings, and Test Mode access.
Go to Users > Add User. Enter their name, email address, and mobile phone number. Select their role type. They receive an email invitation to set up their account.
Use the Bulk Import option on the Users page. Download the import template, fill in staff details, and upload the completed file. The system creates accounts and sends invitations automatically. Useful for organizations with large staff rosters.
Click any user's name to edit their details, role, or contact information. To remove a user, select Remove User. Always update accounts promptly when staff leave or change roles, especially if they had Admin access or were designated Responders.
The phone number in each user's profile is where SMS emergency notifications are delivered. Always use a mobile number that can receive text messages, not a desk phone, extension, or landline. A missed SMS during an emergency creates a gap in your response chain.