Rescue is built to monitor itself, so you don't have to. The Settings > Monitoring tab lets administrators configure automatic push, email, and SMS notifications for critical health scenarios, giving your team real-time awareness of device health without needing to log into the dashboard every day. Think of manual dashboard monitoring as your backup, and Monitoring notifications as your first line of awareness.

Setting Up Monitoring Notifications

Go to Settings in the left sidebar and select Monitoring. From here, administrators can configure automatic notifications for the following:

• Base Station offline — get notified the moment a Base Station loses its connection, so you can act before it affects coverage.
• Base Station temperature & humidity — get notified if your Base Station detects environmental conditions outside of normal operating thresholds, which can indicate a hardware or facility issue that needs attention.
• Base Station connection switching — get notified when the device switches from Ethernet to cellular backup.
• Repeater offline or off power — get notified if a Repeater loses power or drops off the network.
• Card offline — set a custom threshold for how long a Card can be offline before an alert is sent.
• Card low battery — get notified when a Card's battery drops below a healthy level so it can be swapped before it dies in the field.

For each notification type, you can choose how alerts are delivered: push notification via the Rescue Mobile app, email, SMS, or all three. Add the right staff members to the Notified Users list — anyone responsible for device health or facility operations. Make sure every notified user has a mobile phone number saved in their profile that can receive text messages.

Once configured, monitoring notifications run in the background continuously. Your team gets alerted when something needs attention rather than discovering a problem during an emergency.

Manual Monitoring — The Dashboard

For administrators who want a live view of system health at any time, the dashboard at app.punchrescue.com provides a real-time snapshot of every device in your facility.

The Home page shows four at-a-glance tiles when you log in:

• Emergencies: Any active emergencies requiring attention.
• Offline Devices: Devices not currently connected to the network. Ideally reads zero at all times.
• Low Battery Devices: Devices flagged for low battery that need attention.
• Assigned / Unassigned Cards: Tracks Card assignment status. Shows N/A if you do not currently have Rescue Cards.

The Device Settings Panel provides a deep view of any individual device. Click the gear icon on the far right of any device row to open it. The Device Data section shows: cellular enabled status, battery voltage, temperature, connection type, power reading, humidity percentage, online/offline state, current LED status, and last heartbeat timestamp. A Restart Device button is available in the top right corner. The Functions section lets you adjust alert volume, sound duration, light duration, and strobe settings. Always click Save before closing the panel, or click Undo Changes to discard edits.

What the Heartbeat Means

Every device in your system sends regular heartbeat signals to confirm it is online. Base Stations check in every 10 minutes, transmitting diagnostic data including whether the device is running on Ethernet power or backup battery. Rescue Cards send heartbeats every 5 seconds, allowing the system to continuously track their status and location in real time through your Repeaters.

If a device misses its heartbeat, the dashboard flags it as offline immediately. If you have monitoring notifications configured, the right people are alerted automatically. Heartbeats happen in the background — you do not need to manage them. They are simply the mechanism behind everything the Monitoring tab and the Devices page show you.