This article covers offline status, failed tests, unexpected button behavior, LED issues, location tracking, and hardware failures.
Card shows Offline in the dashboard
Start with the battery. A depleted or incorrectly installed battery is the most common cause. Open the rear cover and confirm two CR2032 batteries are installed with the positive side facing up. If batteries are old or uncertain, replace them with fresh ones. The Card blinks Blue 5 times when it restarts successfully.
If the battery is good, confirm the nearest Repeater is online. Cards communicate through the Repeater mesh — if the closest Repeater is offline, Cards in that area will appear offline too. Check the Devices page for Repeater status.
Also confirm the Card has been assigned to a staff member. Go to Devices and verify the Card shows a name. Unassigned Cards may not behave as expected in the dashboard.
Card LED reference
Card LEDs only illuminate after a successful button press to confirm the action was received. The color that flashes corresponds to the emergency category configured for that action at your organization. To see your color assignments, go to Settings > Configure > Notify Categories.
The one consistent behavior across all deployments:
| LED | Meaning |
|---|---|
| Blue (5 rapid blinks) | Device powered on successfully after battery insertion |
All other LED colors depend on your organization's configuration.
Card test shows "Fail" in the dashboard
A Fail status means the Card's most recent button press was not received by the Repeater network. Have the staff member press their Card while standing near a Repeater. If the status updates, the Card was simply out of range during the last press.
If Fail persists after a fresh press near a Repeater:
If Fail continues after all of the above, contact support@punchrescue.com with the Card's device name.
Button press not triggering the expected response
First confirm what the press pattern is configured to do for your organization. Go to Settings > Configure > Rescue Actions and verify the mapping for that action. If the mapping is correct but the response is wrong, confirm the Card is Online in the dashboard and that the associated emergency category has the correct escalation level and 911 settings under Settings > Configure > Notify Categories.
If a higher-escalation press is not activating alarms, confirm the Alert Station and Repeaters are online and that the category is configured to trigger a Rescue emergency.
Card won't turn on after inserting batteries
Slide open the rear cover, remove both CR2032 batteries, and reinsert them with the positive side facing up. The Card should blink Blue 5 times to confirm it has powered on. If it does not respond after inserting fresh batteries, inspect the battery contacts inside the card for corrosion or debris and clean gently with a dry cloth. Try a different set of CR2032 batteries.
If the Card still does not respond, contact support@punchrescue.com. Hardware replacement is covered by your subscription.
Card location not updating on the map, or not showing at all
Location tracking requires Repeaters to be deployed in the areas where the Card carrier works. Without nearby Repeaters, the system has nothing to triangulate from. Confirm Repeaters are deployed and online in the relevant areas of your facility.
Also confirm that Realtime Map Status is set to Always Visible under Settings > Account Info in the dashboard.
If Repeaters are deployed and online but location still is not updating, contact support@punchrescue.com.
Card is lost or missing
Check the Devices page to see when the Card last sent a heartbeat and what its last reported location was — this may help narrow down where it was last active.
Contact support@punchrescue.com. A missing device is handled differently from a hardware failure — your success manager can advise on next steps and replacement options. In the meantime, do not redistribute the Card's assignment to another device until the original is accounted for or confirmed missing.
Still need help? Email support@punchrescue.com with the Card's device name, a description of the issue, the staff member it is assigned to, and what the Devices page shows for its status. Hardware replacement is covered by your subscription.