Understanding Your Card's LED Feedback

Understanding Your Card's LED Feedback

Card LEDs illuminate after a button press to confirm the action was received by the network. The color that flashes corresponds to the emergency category that action is mapped to. Because categories and their display colors are configured per organization, the specific colors your Cards show will depend on your setup.

To see which colors are assigned to which categories for your organization, go to Settings > Configure > Notify Categories (or Categories if your organization does not use STOPit Notify).

The one universal LED behavior

Across all deployments, regardless of configuration: 5 rapid Blue blinks means the device has powered on successfully after a battery swap. This is a device-level signal, not a category color.

LED only flashes on successful receipt

The Card's LED only illuminates if the signal was successfully received by the Repeater network. If you press the button and see no LED response, the Card may be out of range, the battery may be low, or the nearest Repeater may be offline. See Troubleshooting Your Rescue Cards for more detail.

No other LED states

The Card does not have a steady-on LED, a low-battery indicator light, or a connectivity status light. All device health information — battery level, online/offline status, last heartbeat — is visible in the dashboard at app.punchrescue.com under Devices.

    • Related Articles

    • Understanding Rescue Cards

      The Rescue Card is a slim, lanyard-style panic button worn by staff every day. It is designed for anyone who needs a fast, reliable way to call for help; front desk staff, childcare workers, teachers, administrators, or anyone else in your facility ...

    • Updating or Reassigning a Card

      Cards need to be reassigned whenever a staff member leaves, changes roles, or is replaced. A Card should never be in circulation assigned to someone who no longer carries it. Reassigning a Card to a new staff member Go to Devices in the dashboard, ...

    • Troubleshooting Your Rescue Cards

      This article covers offline status, failed tests, unexpected button behavior, LED issues, location tracking, and hardware failures. Card shows Offline in the dashboard Start with the battery. A depleted or incorrectly installed battery is the most ...

    • How Button Actions & Alert Levels Work

      Rescue Cards have one button with three distinct press patterns. What each pattern does — which alert is triggered, who gets notified, and whether 911 is contacted — is configured per organization in the dashboard. There are no universal defaults ...

    • Assigning Cards to Staff

      Every Card must be assigned to a specific named staff member before it is distributed. An unassigned Card that triggers an emergency cannot tell responders who pressed it or provide accurate location data. Never distribute a Card without completing ...