Understanding Your Account Information Settings
The Account Info page under Settings contains fields that directly affect how your emergency system operates. Most critically, your 911 dispatch address and contact information.
- Organization Name: Your organization's name as it appears in dispatch data sent to 911.
- Organization Type: Your category (school, healthcare, YMCA, etc.). Contact support@punchrescue.com to change this.
- Address: The physical address transmitted to 911 dispatch when a 911 Alert is activated. This must be the address of the specific facility where your Rescue system is installed.
- Contact Information: The name and phone number used for 911 Alert verification callbacks and SMS confirmations. Use a mobile number carried by the responsible administrator during operational hours.
- 911 Alert Status: Shows whether your 911 Alert feature is active. If this shows anything other than Active and you believe it should be enabled, contact support@punchrescue.com immediately.
- Realtime Map Status: Shows whether your facility map shows live device locations or only during emergencies. This can be turned on or off based on your organization’s privacy requirements or desires by contacting support@punchrescue.com.
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