Why isn't my device showing up on the dashboard?
For Cards, verify the CR2032 batteries are not dead and are installed with the correct polarity. For Repeaters, ensure they are plugged in and in provisioning mode (double-press the back button if they are not showing up during setup).
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How do I assign a Rescue Card to a specific staff member?
To ensure emergency responders know exactly who needs help, you must assign each card to an individual. You can manage this in the dashboard or the Rescue app by navigating to your Devices list, selecting the specific card, clicking "Assign Card", ...
How often should I use “Test Mode”?
The Rescue Cards feature easy "One-Press Testing" and refers to this as the "Daily Test", meaning it is designed for convenient, everyday verification. We also offer full system test mode in our new dashboard. Every device can be toggled on the ...
What do the lights on my Rescue Cards mean?
A rapid Blue blink (5 times) means the device has successfully powered up. Green indicates a successful Test Mode. Amber indicates a Level 1 silent emergency. Red indicates a Level 2 full-scale emergency. *Note: All LED colors and patterns can be ...
Can I change the volume or duration of the Base Station alarm?
Yes, administrators can customize the volume, as well as the length of both the audible and visual alarms, directly within the app.punchrescue.com dashboard.
How do I cancel an active emergency alert?
You can cancel or resolve an emergency via the Punch Rescue mobile app or web dashboard, which will subsequently reset the facility's Base Stations.