FAQs | FAQ: Rescue Alert Stations

FAQ: Rescue Alert Stations
How much power does the Alert Station require?
The Alert Station requires an Ethernet connection supplying 30 Watts of Power over Ethernet (PoE). Standard Ethernet without PoE will not power the device.
What are the network requirements for the Alert Station?
Share the following with your IT team before installation or if you need to troubleshoot your Alert Station: Port 443 must be open via TLS 1.2 The Alert Station should have a DHCP reservation for a consistent local IP address Whitelist three domains: ...
What do the lights on my Alert Station mean?
Alert Station LED colors during emergencies are fully customizable per organization via app.punchrescue.com. The colors you see depend on how your system is configured. To review your current color assignments, go to Settings > Configure > Notify ...
Where should I mount the Alert Station?
Placement depends on your deployment type. Aquatics deployments: Mount the Alert Station at least 5 feet high on a wall in a central, visible location near the pool — like a main corridor or aquatics office — where its audible alarm and strobe lights ...

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Can I change the volume or duration of the Base Station alarm?
Yes. Administrators can customize the volume as well as the length of both the audible and visual alarms, directly within the app.punchrescue.com dashboard.
Who gets notified when an emergency is declared?
This depends on your configuration. If your organization uses Rescue natively: Each emergency category has an Escalation Level setting: Set to Responders Only: only users with the Responder role receive the alert via push notification, SMS, and email ...
How do I cancel an active emergency alert?
You can cancel or resolve an emergency via the Punch Rescue mobile app or web dashboard, which will subsequently reset the facility's Base Stations.

FAQs | FAQ: Rescue Alert Stations | Knowledge Base