Emergencies & 911
What is the difference between Test Mode and a Test Alert?
These are two different testing tools within the Dashboard, each with different scopes. Test Alert: Accessed from the gear icon on any individual Alert Station. Activates that device's audible alarm and strobes locally as if a real emergency were ...
What happens if two emergencies are triggered at the same time?
The system handles simultaneous alerts independently. Each is its own event — logged separately, with its own location and device record. Both appear in the dashboard and both must be resolved individually. The Alert Station remains in active ...
How does 911 Alert work?
Rescue uses RapidSOS or STOPit Notify to transmit real-time room-level location data directly to 911 dispatch centers the moment a 911-enabled emergency is declared. K-12 schools: Dispatch is immediate and automatic. A human monitoring concierge also ...
How do I cancel an active emergency alert?
You can cancel or resolve an emergency via the Punch Rescue mobile app or web dashboard, which will subsequently reset the facility's Base Stations.
Who gets notified when an emergency is declared?
This depends on your configuration. If your organization uses Rescue natively: Each emergency category has an Escalation Level setting: Set to Responders Only: only users with the Responder role receive the alert via push notification, SMS, and email ...
Can I change the volume or duration of the Base Station alarm?
Yes. Administrators can customize the volume as well as the length of both the audible and visual alarms, directly within the app.punchrescue.com dashboard.