Troubleshooting
Troubleshooting Your Rescue Rafts
Most Raft issues are resolved by checking battery and charge status first. This article covers offline status, false alerts, missed alerts, and hardware issues. Raft shows Offline in the dashboard Check the battery first. A depleted battery is the ...
Resetting Your Password or Recovering a Locked Account
If you cannot log into your Rescue account, here is how to get back in quickly. Resetting your password Go to app.punchrescue.com and click Forgot password on the login screen. Enter your email address and a password reset link will be sent to your ...
Troubleshooting Your Rescue Cards
Rescue Cards are designed to be simple and reliable. Most issues come down to battery, range, or a quick settings check and can be resolved in minutes. Card not showing up in the dashboard Verify the CR2032 batteries are installed correctly — ...
Troubleshooting Your Repeaters
Repeaters extend your LoRa mesh network, power room-level location tracking, and flash strobe alerts during emergencies. They plug into standard wall outlets and require no hardwiring. Most Repeater issues are resolved by checking LED status and ...
Troubleshooting Your Base Station
The Alert Station is your facility's central hub. It is designed for resilience, with cellular failover and internal battery backup. When something looks off, this article will help you diagnose and resolve it quickly. Base Station is Offline in the ...