FAQ: Rescue Cards
How is Card firmware updated?
Card firmware is updated Over-the-Air (OTA) and is managed by the Punch Rescue team on your behalf. You do not need to manually update Card firmware. If an update is available, Punch Rescue deploys it remotely and notifies you.
What does "Fail" mean on a Card's emergency check in the dashboard?
A Fail status means the Card's most recent test press was not received by the Repeater network, either because the Card was out of range, the battery is low, or no test has been performed recently. Have the staff member perform a button press while ...
How does room-level location tracking work?
Each Repeater continuously scans for Bluetooth Low Energy (BLE) signals broadcast by nearby Cards. When a Card is within range of one or more Repeaters, the system triangulates its position based on signal strength and maps it to the room or zone ...
Can Rescue Cards be used outdoors?
Yes. Cards use LoRa radio rather than Wi-Fi, which means they work outdoors wherever a Repeater signal can reach — parking lots, playgrounds, courtyards, athletic fields, and campus grounds are typically within range. Coverage range depends on your ...
Can multiple staff share a Card?
Each Card should be assigned to one specific named staff member. However, some organizations may assign a Card to a specific area with frequently rotating shifts, such as the Front Desk or Reception. If multiple people share a Card, when the Card ...
How long does the Card battery last?
A fresh pair of CR2032 coin-cell batteries powers a Card for approximately 12-18 months under normal use. The dashboard monitors battery health for every Card in real time under Devices. CR2032 batteries are the organization's responsibility to ...
What do the lights on my Rescue Card mean?
Card LEDs illuminate after a button press to confirm the action was received by the network. The color that flashes corresponds to the emergency category that action is mapped to — and since categories and their colors are configured per ...
How do staff trigger an emergency with a Rescue Card?
Rescue Cards have three button actions. What each action does — which alert level it triggers, who gets notified, and whether 911 is contacted — is configured per organization in the dashboard under Settings > Configure > Rescue Actions. 1 press — ...