Rescue Cards
Troubleshooting Your Rescue Cards
This article covers offline status, failed tests, unexpected button behavior, LED issues, location tracking, and hardware failures. Card shows Offline in the dashboard Start with the battery. A depleted or incorrectly installed battery is the most ...
Updating or Reassigning a Card
Cards need to be reassigned whenever a staff member leaves, changes roles, or is replaced. A Card should never be in circulation assigned to someone who no longer carries it. Reassigning a Card to a new staff member Go to Devices in the dashboard, ...
Power & Battery Maintenance
Rescue Cards run on two CR2032 coin-cell batteries — the same small round batteries used in key fobs and watches. No charging station, no dock, no scheduled power routine. Battery life A fresh pair of CR2032 batteries powers a Card for approximately ...
Understanding Your Card's LED Feedback
Card LEDs illuminate after a button press to confirm the action was received by the network. The color that flashes corresponds to the emergency category that action is mapped to. Because categories and their display colors are configured per ...
How Button Actions & Alert Levels Work
Rescue Cards have one button with three distinct press patterns. What each pattern does — which alert is triggered, who gets notified, and whether 911 is contacted — is configured per organization in the dashboard. There are no universal defaults ...
Assigning Cards to Staff
Every Card must be assigned to a specific named staff member before it is distributed. An unassigned Card that triggers an emergency cannot tell responders who pressed it or provide accurate location data. Never distribute a Card without completing ...
Understanding Rescue Cards
The Rescue Card is a slim, lanyard-style panic button worn by staff every day. It is designed for anyone who needs a fast, reliable way to call for help; front desk staff, childcare workers, teachers, administrators, or anyone else in your facility ...